Service Terms

Agreement

With the use of this web site you agree to the terms and conditions as shown here, the > Privacy and Security page and the > Copyrights and Trademarks page.

Product origin

AsiaCreations products are hand crafted in the Thailand countryside. They originate and ship directly ex workshop (ex works) from Thailand.

Production time

AsiaCreations does not stock items. We produce on demand. Production times vary between 5 and 14 days. For details please see here. The production time is also mentioned in each product description.

Payment terms

Generally all items are fully prepaid through our online shopping cart before shipment.

Prices

Item prices are ex workshop in US Dollars. Shipping costs are shown in US Dollars, separately.

Shipping

Items are delivered by the postal service as our local and international shipper. In, for example, the US this is the United States Postal Service (USPS). The shown shipping times are based on postal service data combined with our own experience for each shipping method's transit time.

Shipping time
We are not and cannot be directly responsible for the shipping time of individual postal service consignments. In general, the postal service is quite reliable. During peak times, delays may occur. In all cases if a delay should occur, we try our utmost to trace the whereabouts and progress of packages we send. While a few delays have occurred, in the past nine years not one single post office package has been lost (knock on wood).

Homeland security
Sporadically international shipments may be subject to unusually stringent security checks, which may cause delays. These may last up to several days.

Import duties

For most countries AsiaCreations products can be imported free of duties or tariffs. In many countries, however, the post office may charge value-added tax on your incoming purchase. Our section on import duties has more details.

Importation responsibility
At all times it remains solely the buyer's responsibility to be to aware of and to conform to country and state laws, including any markings, certificates or permits, and settle any costs related to the importation of products purchased from us.

Guarantee, cancellations, returns and refunds

AsiaCreations maintains a 30 day money back guarantee policy. For details please see our Guarantee page.

Liability

Our legal adviser has advised us to include a legalese limitation of liability and indemnification. The normal language summary is that we are not liable for losses, additional costs or legal fees incurred by buyers or others related to the use or non-use of our products and services. Except, of course, in case of valid laws that say otherwise. Here the two legalese paragraphs:

Limitation of liability
AsiaCreations™ Décor and Fashion and JEDI International, Ltd., it's owner's, directors and employees' entire liability and your exclusive remedy regarding Products and Services provided by us is to discontinue your use of our Products and Services. Any replacement of Products or Services is exclusively at our sole discretion. We, or our vendors or our suppliers shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from procuring, transporting, vending and/or using or inability to use our Products and Services. These exclusions apply to any claims for lost profits, incurred costs, loss of goodwill, work stoppage, related product failure or mistake, or anyother commercial damages and losses, even if we knew or should have known of the possibility of such damages. Some countries, states or jurisdictions do not fully allow the exclusion or the limitation of liability for consequential or incidental damages, therefore in such countries, states or jurisdictions, our liability, and the liability of our vendors and suppliers, shall be limited to the extent permitted by law.

Indemnification
You agree to defend, indemnify and hold harmless AsiaCreations™ Décor and Fashion and JEDI International, Ltd., its owners, directors and employees, and its vendors, and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys' fees, arising out of procuring, transporting, vending and/or using or inability to use our, our vendors' and suppliers' Products and Services. We reserve the right, at our own expense and in our sole discretion, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that event, and only in such event, shall you have no further obligation to provide indemnification for us in that matter.

Web site links

We carefully select all external links on appropriateness, family-friendly content and compliance with ethical and legal provisions. Nevertheless we explicitly declare that links to external web sites do not represent endorsements of these web sites or their contents, that we have no influence on web pages contained in these links and are not responsible for opinions, contents, design or any other information they contain.

Disclaimer

AsiaCreations™ Décor and Fashion is not in any way connected to any other web site in Thailand or elsewhere that might be using our trademark name "AsiaCreations" as part of their name.

AsiaCreations is not on Ebay, Etsy or any other auction site or sales site. We find practices and costs prohibitive and contrary to our "buy directly from the source" policy. We have a nine year positive track record - on our own. It even took us a long time to accept Paypal as a payment processor.

We do not desire to be listed in directories that we have not specifically applied to. We discourage automated information harvesting of email and phone details.

Changes to service terms

We reserve the right to modify our service terms at any time without prior notice. Modifications shall be shown here.

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JediConsult™ Small and Medium Enterprise Assistance.

Suggestions for improvement

We appreciate all comments. Also when you like something or when you have a suggestion to improve our website, services or products. Do use our customer service contact page for your suggestion.